Head of Technical Implementation
Mitchell Thomas
Think Renewable — Sydney, Australia
Operationally-minded leader with a track record in systems transformation, data strategy, and cross-functional team leadership. I translate business challenges into scalable technology solutions — from CRM architecture and cloud data warehouses to AI-powered automation that drives measurable results.
Featured Work
Key Projects
Systems Transformation
Enterprise CRM Rebuild
Led a complete CRM rebuild across a multi-state renewable energy business, redesigning the system architecture to improve data entry efficiency, streamline cross-department workflows, and establish stronger data governance.
- Redesigned CRM structure to reduce manual data entry and improve user experience for frontline teams
- Implemented data validation controls and governance frameworks to improve accuracy and accountability
- Aligned CRM processes with commercial objectives across Sales, Operations, Finance and Compliance
- Improved pipeline visibility and executive reporting confidence
Data & Analytics
Enterprise Data Warehouse & Cleanup
Owning a 5-phase data strategy to establish a BI-ready data foundation — from building a scalable cloud data warehouse and automated quality pipelines, through to real-time KPI dashboards and data observability.
- Built a scalable cloud data warehouse ingesting from Zoho CRM, Google Ads, and Meta Ads
- Designed automated data quality pipelines and validation tooling — 90% complete
- Created data definitions and governance standards across the business
- Phase 2 delivers BI integration with Power BI and clean data re-injection back into CRM
- Roadmap extends through Managed ELT, Snowflake migration, and Monte Carlo observability
How I Work
AI & Automation in Practice
Workflow Automation
Business Automation with n8n
Hands-on building and deploying business automations using n8n and other flow-based tools. Designing workflows that connect CRM, finance, marketing, and operations — replacing manual processes with reliable, automated pipelines.
AI Integration
AI-Powered Team Productivity
Using AI across the business to automate tasks, break down complex workflows, and build internal tools that help team members work more efficiently. AI is embedded as a core part of the operational toolkit.
Capabilities
Skills & Expertise
Technology & Data
Data Warehouse Architecture
ETL/ELT Pipelines
CRM Systems (Zoho)
Cloud Infrastructure
PostgreSQL
Power BI
Data Governance
API Integrations
AI & Automation
n8n Workflow Automation
Claude AI / LLMs
AI-Assisted Development
Business Process Automation
Prompt Engineering
AI Strategy & Integration
Leadership & Strategy
Strategic Planning
Cross-Functional Leadership
Stakeholder Management
Project Delivery
Board Reporting
Team Development
Operations & Commercial
Process Redesign
KPI Frameworks
Operational Efficiency
Recruitment & Talent
Revenue Operations
Client Management
Learning
Certifications & Education
Claude Code In Action
Anthropic — Skilljar
Claude 101
Anthropic — Skilljar
AI Fluency: Framework and Foundations
Anthropic — Skilljar
Higher School Certificate
The Armidale School